Over the last couple of years has your business grown rapidly? Have you seen 20% sales growth, you have been adding employees and services. Life is good, but why is it not reflected in your bottom line?
If so, congratulation on the rapid growth but if your bottom line is not growing at a similar rate, you should look at your current processes and procedures.
In most companies that have rapid growth, staff does not have the time to implement or even create a new process or procedure due to the work load.
Let’s be honest, we all operate with a very lean staff today and our staff is operating at a 100%.
So, as our company grows, our staff creates “work a rounds” to handle the additional load. Sometimes, it is a new process added to an old one or it is just handed over to another department which adds additional processes.
Yes, the work gets done, but eventually you are hiring additional staffing to support these new processes due to workload.
Department management can justify the increase in staff because of the new processes that were needed due to the additional business growth, but could this be avoid by reviewing the entire process?
Sometimes just changing the process or modifying the process by removing redundant or task that are no longer necessary can minimize the additional staff count or will improve efficiencies which could improve customer service.
Congratulations on your continued growth but don’t forget about the “back room” where there could be efficiencies to be gained by reviewing your process, your customers will thank you for it.
If so, congratulation on the rapid growth but if your bottom line is not growing at a similar rate, you should look at your current processes and procedures.
In most companies that have rapid growth, staff does not have the time to implement or even create a new process or procedure due to the work load.
Let’s be honest, we all operate with a very lean staff today and our staff is operating at a 100%.
So, as our company grows, our staff creates “work a rounds” to handle the additional load. Sometimes, it is a new process added to an old one or it is just handed over to another department which adds additional processes.
Yes, the work gets done, but eventually you are hiring additional staffing to support these new processes due to workload.
Department management can justify the increase in staff because of the new processes that were needed due to the additional business growth, but could this be avoid by reviewing the entire process?
Sometimes just changing the process or modifying the process by removing redundant or task that are no longer necessary can minimize the additional staff count or will improve efficiencies which could improve customer service.
Congratulations on your continued growth but don’t forget about the “back room” where there could be efficiencies to be gained by reviewing your process, your customers will thank you for it.